Hi, I’m June, a Channel Marketing and Customer Service Specialist with 2+ years of experience in Property Management and Hospitality, specializing in Short-Term Rentals (STR) and Mid-Term Rentals (MTR).
I help vacation rental businesses optimize OTA presence, streamline operations, improve guest experiences, and increase efficiency across platforms such as Airbnb,
With expertise in GoHighLevel (GHL) and automation, I design and implement smart systems that reduce repetitive work, streamline workflows, nurture leads, and improve guest communication.
My goal is simple: help businesses work smarter, save time, and scale more efficiently.
My experience also includes 3+ years in customer service with global brands such as PayPal and Uber, giving me a strong customer-first mindset, technical problem-solving skills, and the ability to handle complex operational issues with accuracy and professionalism.
Core Experience:
* Managed end-to-end STR and MTR operations across major OTA and PMS platforms
* Managed property listings, calendars, reservations, pricing, and booking processes
* Optimized listings and booking workflows to improve visibility and operational efficiency
* Handled guest communication, inquiries, reviews, disputes, and post-stay support
* Resolved OTA, payment, reservation, and integration-related issues
* Implemented automation tools to reduce manual tasks and improve workflows
* Supported SOP development, team collaboration, and new-hire training
* Monitored operational and channel performance to identify areas for improvement
Whether you need channel management, guest support, automation, or operational optimization, I bring together hospitality experience, customer service expertise, and automation skills to build seamless systems that reduce workload and support sustainable business growth.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
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