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Virtual Administrative Assistant

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Overview

Looking for part-time work (4 hours/day)

at $3.33/hour ($320.00/month)

Bachelors degree

Last Active

August 24th, 2023 (983 days ago)

Member Since

October 14th, 2020

Profile Description

As a customer service professional, I have extensive experience in diverse areas, such as customer support, account management, negotiation, technical support, legal assistance, and dispute management. My extensive knowledge and skills in these fields, along with virtual assistant courses completed, make me a valuable asset to any business looking to improve productivity, increase sales, and/or enhance overall optimization and experience. I possess an outstanding proficiency in English
communication and am adept in applications and various platforms such as Microsoft and Google Suites. With my expertise, I can provide expert aid in resolving complex customer service matters and deliver excellent assistance to your clients remotely.

************************************************************************SKILLS

>  Customer Service & Experience
> English Proficiency: C1-C2 Proficient
> Computer Proficiency
>  Inbound & Outbound Calls
> Inbox Management
> Calendar Management
> Data Entry & Web Research
> Analytical & Meticulous
> Keen Attention to Details
> 50WPM Typing Speed
> Phone, Chat & Email Support

************************************************************************
TRAINING

Pinoy Home-based Definitive And Deft Society (PHDADS)
> Evergreen Internship Program 4.0 – On-going
Home-based Connect
> 5-in-1 Virtual Assistant Course – On-going
The VA Hub
> Executive Virtual Assistance - On-going
VAs of the Future
> General Virtual Assistant Training Course – July 2023
Lean Six Sigma – White Belt Certification
> Prof. Dr. Marcelo Machado Fernandes – June 2023
Clairvoyance Virtual Training
> 2-week Beginner Virtual Assistant Crash Course – June 2023
New Age VA Camp
> Social Media Management Virtual Course - June 2023

************************************************************************
WORK EXPERIENCE

Wells Fargo - Fraud & Claims Specialist - FCM-CAC ----------
> Inbound & Outbound Calls
> Customer Service & Support
> Comprehensive Investigative Research
> Fraud Detection & Mitigation
> Card Claim Management
> Fraud & Non-fraud VISA Disputes

Abis & Palatino Law Office - Legal Admin Assistant ----------
> Legal Research & Analysis
> Client-facing Customer Service
> Appointment Setting - Legal
> File Management
> Legal Transcription & Data Entry

SITEL Group - AT&T - Technical Support - TEC & ISM ----------
> Inbound & Outbound Calls
> Customer Service & Support
> Technical Resolution - Assistance, Walkthrough & Resolution
> Technical Resolution - Chat, Email & Phone Support
> Appointment Setting - Service Calls & Truck Rolls
> Sales - Protection Plan

Top Skills

Customer Support

Experience: 2 - 5 years

Over three years, I have assisted clients and customers of different personalities and qualities and resolved their issues over the phone. This required different approaches, methods, and profiling skills to build rapport and maintain customer relationships.

Customer Support » Phone Support

Experience: 2 - 5 years

Over the past three years, I have worked in a Call Center environment, handling both inbound and outbound calls, gathering critical information, working and resolving technical issues, disputing claims, and mitigating fraud.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

The ability to write and speak English at the C2 level.

Other Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Assist customers/clients with technical issues over the phone by answering their questions and walking them through the process.

Office and Administration

Experience: 6 months - 1 year

Served in a clerical and administrative role with responsibilities including data manipulation, research, and customer service in the office.

Office and Administration » Microsoft Word

Experience: 5 - 10 years

I have written and edited documents in a variety of formats and styles for both personal and corporate use.

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

Sold Protection Plan on inbound customers utilizing different selling methods.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Pedro, Laguna

Tests Taken: IQ
Score: 143: DISC
Dominance: 39
Influence: 11
Steadiness: 19
Compliance: 32: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I can't be happier!”

Brian McAlister

SEE MORE REAL RESULTS

“My life has gotten so much better. It changed my life, and I know it can change yours”

- Lukas Rohler

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BENCHMARKS

Loading Time: Base Classes	0.0013
Controller Execution Time ( Jobseekers / Info )	0.0571
Total Execution Time	0.0592

GET DATA

No GET data exists

MEMORY USAGE

1,669,824 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1375921

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0452 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0017	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1375921' LIMIT 1
0.0212	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1375921'
0.0051	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1375921'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1375921' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '1375921' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1375921' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1375921' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-05-03',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1375921'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0053	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1375921' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1375921'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
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0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
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