TECHNICAL EXPERTISE
Documentation & Productivity
* Excel: Proficient in data management and tracking.
* Google Suite: Expert user of Gmail and Google Drive for professional correspondence and file storage.
* Cloud Storage: Experienced with OneDrive for secure documentation management.
* Freshdesk: Skilled in using helpdesk software for ticketing and customer support.
CRM & Communication Tools
* CRM Platforms: Experienced with Instadesk for customer relationship management.
* Telephony: Proficient in Nextiva for business communication and VoIP services.
* Team Collaboration: Expert in Slack, MS Teams, Google Meet, and
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Managed customer concerns regarding shipment tracking, order status, and delivery updates. Processed refund requests and investigated cases involving lost, damaged, or stolen parcels. Escalated complex customer concerns and coordinated with logistics teams for timely resolution. Maintained accurate financial encoding, records, and documentation. Delivered professional customer support while ensuring efficiency and service quality standards.
Experience: 1 - 2 years
Moderated user-generated content for a global social media platform. Reviewed and removed harmful, explicit, and policy-violating content. Ensured compliance with company policies and community standards.
Experience: Less than 6 months
Managing payroll and handle schedule and assisting customer
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