Current Employment Status:
Hired Full Time on Aug 19, 2026

Nicolai

Operations & Automations Manager | GoHighLevel (GHL) & ---------- Automation Speci

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Overview

Looking for full-time work (8 hours/day)

at $13.11/hour ($2,560.00/month)

Bachelors degree

Last Active

August 30th, 2026 (4 days ago)

Member Since

July 3rd, 2020

Profile Description

I've spent the last 14 years running operations for growing companies, and somewhere along the way I became the person who also builds the automation behind those operations — mostly in GoHighLevel and ---------- . So at this point I do both: I run the day-to-day (teams, SOPs, KPIs, hiring) and I build the systems that take the manual work out of it.

Right now I manage operations and automations for a cleaning services company, where I built out GoHighLevel to handle our entire lead pipeline — calls, texts, emails — and connected it to our scheduling and dispatch tools through ---------- so nothing has to get re-typed by hand. That work grew our booked revenue by 22%, cut our crews' transit time by 15%, and pushed customer retention up 18% over the year.

Before that, I was part of the operations team that scaled a lead generation company from 100 employees to 1,000. I built the GoHighLevel workflows for lead routing and reporting, put together dashboards leadership actually used to make decisions, and built onboarding programs that cut new-hire attrition by 12%.

I've also managed payroll and HR compliance end to end, worked directly with CEOs on day-to-day operations, and run quality audits that meaningfully cut down customer complaints. Earlier in my career I ran a 500-person reservations program for ---------- through Teleperformance, which is really where I learned how to manage at scale.

If you're hiring for operations, and you also need someone who can actually build out GoHighLevel or ---------- instead of just talking about it — that's the gap I fill. Happy to walk through examples of what I've built if that's useful.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 10+ years

Early in my career I ran call center operations — managing KPIs, staffing, and quality for teams handling customer service and sales, including a 500-person reservations program for Hotels.com. That's where I learned how to actually manage people and process at scale, not just in theory. I've since moved into operations and automation roles, but that call center foundation — training team leaders, tightening up quality, keeping performance on track under pressure — still shows up in how I run things today.

Marketing » GoHighLevel

Experience: 2 - 5 years

GoHighLevel is the tool I run operations through day to day — inbound calls, texts, and emails all flowing into one pipeline instead of five different places. At my current job, I built out our GHL setup for lead intake and routing, then connected it to scheduling and dispatch through Make.com so leads move straight to booked jobs with no manual re-entry. That grew booked revenue 22% and cut crew transit time 15%. I've also used it for client tracking and automated follow-ups, which helped push retention up 18%. At a previous company, I built GHL workflows for lead routing and reporting that raised SLA compliance 15%. Basically, GoHighLevel has been the backbone of how I run operations for the past few years.

Office and Administration » AI Tools » AI Automation

Experience: 2 - 5 years

When people hear "AI automation" they picture chatbots or flashy tools. Mine is more practical — I build automations in GoHighLevel and Make.com that take manual work out of day-to-day operations, like moving a lead straight to a booked job or triggering follow-ups automatically instead of letting people go quiet. At my current company, connecting GoHighLevel to our scheduling and dispatch tools grew booked revenue 22% and pushed retention up 18%. Before that, I built similar workflows for a company scaling from 100 to 1,000 employees, helping push SLA compliance up 15%. It's 14 years of operations experience, with the last several spent building the automation that makes it run without someone babysitting every step.

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 10+ years

I've spent the last 14 years managing operations for fast-growing companies — building high-performing teams, hitting KPIs, and streamlining how the business actually runs day to day. These days a big part of that is building out GoHighLevel and Make.com automations so teams aren't stuck doing manual work that a system could handle instead. I'm comfortable with the full range of operations — hiring, training, HR, budgets, vendor management, quality control — but where I add the most value now is combining that operations background with automation, so the systems keep running smoothly even as things scale.

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: IQ
Score: 125: DISC
Dominance: 47%
Influence: 21%
Steadiness: 23%
Compliance: 10%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0450
Total Execution Time	0.0465

GET DATA

No GET data exists

MEMORY USAGE

1,622,592 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1223581

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0257 seconds) (Show)

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0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0006	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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