Floro

E-Commerce Customer Support & Supply Chain VA

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Overview

Looking for full-time work (8 hours/day)

at $7.67/hour ($1,454.56/month)

Bachelors Degree

Last Active

April 22nd, 2026 (23 days ago)

Member Since

June 4th, 2020

Profile Description

With over 5 years of experience as a Customer Service Team Leader specializing in Customer Support, Supply Chain, and Operations Management, I help global brands build scalable, efficient, and high-performing teams that deliver exceptional results. My background includes managing end-to-end order fulfillment, logistics coordination, and inventory management, ensuring seamless alignment between customer experience and backend operations. I have a proven track record of leading cross-functional teams, optimizing workflows, and implementing process improvements that boost productivity and customer satisfaction. I’m passionate about coaching and developing teams, designing virtual support models, and driving continuous improvement across operations. Whether it’s enhancing performance metrics, improving response times, or creating systems that scale with growth, I bring a hands-on leadership style focused on results, collaboration, and excellence. Let’s connect to explore how I can help elevate your customer operations and team performance.

Top Skills

Customer Support » Ecommerce » Shopify

Experience: 5 - 10 years

My expertise with Shopify includes handling order listing and creation, processing refunds, managing reshipments, and resolving chargebacks.

Customer Support » Customer Service » Gorgias

Experience: 5 - 10 years

I have extensive experience using Gorgias as a customer support CRM, managing tickets across multiple channels such as phone, email, chat, and social media. I’ve used it to streamline customer communications, automate workflows with macros and rules, and ensure timely, personalized responses. It’s also been valuable for tracking team performance and maintaining a consistent, high-quality customer experience.

Office and Administration » Team Leadership

Experience: 5 - 10 years

With over 15 years of experience in call centers and virtual environments, I’ve developed a strong foundation in customer service operations and team leadership, and I’m confident in my ability to lead and support a high-performing team. Throughout my career, I’ve worked extensively with platforms such as Gorgias, Zendesk, and Shopify, handling everything from order management, reshipments, and chargeback resolutions to specializing in high-stakes retention calls and converting refund requests into satisfied, long-term customers.

Other Skills

Project Management » Monday

Experience: 5 - 10 years

I have experience using Monday.com as a project management tool to organize tasks, track progress, and collaborate with cross-functional teams. I’ve used it to manage workflows, monitor deadlines, assign responsibilities, and ensure projects stay on track and aligned with overall team goals.

Office and Administration » Quality Assurance

Experience: 10+ years

E-Commerce » Shipstation

Experience: 5 - 10 years

I have experience using ShipStation and other fulfillment tools such as ShipHero and ShipBob to manage order processing, shipping, and inventory tracking. I’ve utilized these platforms to streamline fulfillment workflows, ensure accurate shipping details, monitor delivery statuses, and coordinate with logistics partners for timely and efficient order handling.

E-Commerce » Logistics Management » Supply Chain Management

Experience: 5 - 10 years

As a support lead, I'm involved in coordinating order fulfillment, tracking shipments, managing inventory levels, and ensuring smooth communication between vendors and the operations team to maintain efficiency and timely deliveries.

Customer Support » Sales Support

Experience: 2 - 5 years

Marketing » GoHighLevel

Experience: 2 - 5 years

I have basic experience using GoHighLevel (GHL) for managing client communications, tracking leads, and organizing workflows. I’m familiar with navigating the dashboard, setting up pipelines, and using automation features for follow-ups and scheduling — and I’m eager to deepen my knowledge through hands-on experience and training.

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Pedro , Laguna

Tests Taken: IQ
Score: 120: DISC
Dominance: 45%
Influence: 17%
Steadiness: 24%
Compliance: 15%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I'm very thankful for what OFS and Onlinejobs.ph has done for me!”

Sam Sapp

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“This will change your business!”

- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0296
Total Execution Time	0.0310

GET DATA

No GET data exists

MEMORY USAGE

1,642,320 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1173593

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0174 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1173593' LIMIT 1
0.0047	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1173593'
0.0006	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1173593'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1173593' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '1173593' AND hired > -1`
0.0008	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '1173593' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1173593 LIMIT 1`
0.0014	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1173593 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1173593' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-05-15', rebill_date) AS duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1173593'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0006	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1173593' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1173593'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/1173593
csrf-token	b54e28837113a6bb2996af1fc0bf6337

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.82
HTTP_DNT