Raymond

Operations & People Leader | Client Support, Quality Assurance, Learning & Devel

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Overview

Looking for full-time work (8 hours/day)

at $11.74/hour ($2,304.00/month)

Bachelors degree

Last Active

October 2nd, 2026 (5 days ago)

Member Since

May 28th, 2020

Profile Description

I help growing teams improve operations, quality, training, documentation, and people systems so work gets done consistently with clarity, accountability, and less friction.

I bring 15+ years of experience across technical support, QA, sales operations, Learning & Development, and People Operations in BPO and remote-first startup environments. My work includes building QA processes, onboarding programs, SOPs, performance reviews, scorecards, coaching systems, operational reports, and feedback loops for customer-facing and remote teams.

I can support startups, BPO teams, support teams, and remote companies with process improvement, QA audits, SOP and knowledge base documentation, onboarding and training programs, performance management systems, team coaching, customer support operations, and remote team workflows.

Most recently, I led People Ops for a fully remote startup across HR, Talent Acquisition, L&D, and QA, helping the team scale through stronger documentation, training, feedback, and performance systems.

I’m a good fit for teams that need someone who can turn messy operations into clear, repeatable systems people can actually follow.

Services
1. Operations Management – Process improvement, workflow documentation, team coordination, reporting, accountability systems
2. Quality Assurance – QA audits, scorecards, calibration sessions, feedback loops, quality frameworks
3. SOPs & Documentation – SOP writing, knowledgebase documentation, process mapping, onboarding guides
4. Training & Onboarding – Training plans, onboarding programs, new hire support, coaching materials
5. Performance Management – KPIs, scorecards, performance reviews, coaching systems, feedback processes
6. People Operations – Hiring support, onboarding, offboarding, HR coordination, employee documentation, people processes

Human Resources » Recruiting » Talent Acquisition

Experience: Less than 6 months

Basic Information

Age: 46

Gender: Male

Website: Sign Up with Pro Account to View

Address: Mandaluyong City, Metro Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 43%
Influence: 38%
Steadiness: 14%
Compliance: 5%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0469
Total Execution Time	0.0488

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1,627,536 bytes

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jobseekers/info/1159954

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0299 seconds) (Show)

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0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT * FROM notes WHERE employer_id = '0'`

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Raymond

Operations & People Leader | Client Support, Quality Assurance, Learning & Devel

Overview

Profile Description

Top Skills

Office and Administration » Leadership

Project Management » Process Mapping

Project Management » Process Improvement

Other Skills

Professional Services » Management Services » Bpo Operations Management

Project Management » Airtable

Human Resources » HR Management

Project Management » Trello

Human Resources » Recruiting » Talent Acquisition

Basic Information