Joy

Virtual Assistant | Admin & Customer Support | Payments Experience | US Client E

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mark as hired

Overview

Looking for any work (8 hours/day)

at $5.04/hour ($960.00/month)

Bachelors degree

Last Active

August 8th, 2026 (7 days ago)

Member Since

May 28th, 2020

Profile Description

• Payments & Escalations Specialist | Virtual Assistant | Customer Support | Admin

• 10+ years client-facing experience (3+ years remote, US clients)

• Versatile and dependable — I adapt to what your business needs, from resolving disputes to keeping your day-to-day running smoothly

Here’s how I can help you:

• Payment Dispute Resolution & Escalation Management

• Customer Support (Phone/Chat/Email)

• Virtual Assistance & Admin Support

• Data Entry & Reporting (Excel: VLOOKUP, IF, Pivot Tables)

• CRM Management (Salesforce, Five9)

• Social Media Management (Canva, CapCut)

• Email Management

Seems like a good fit for your team?

• Send me a personalized message and let’s discuss how I can help, or schedule a quick call to see if we’re the right fit.

Extremely knowledgeable when it comes to:

• Microsoft Office Suite
• Google Workspace
• Slack
• Dropbox
• Canva
• CapCut
• Salesforce
• Five9

Currently expanding my skills in: HubSpot, Notion

Top Skills

Customer Support

Experience: 5 - 10 years

8+ years of customer support experience, including 3 years working directly with US clients in financial services. Currently at Beyond Finance, I resolve payment issues and negotiate directly with creditors and law firms, consistently ranking in the top 20 performers company-wide. Previously, I spent 7 years in customer-facing service at Honda Cars Isabela, handling inquiries, scheduling, and client relations. Skilled in Salesforce, Five9, high-volume calls, and fast, accurate data entry — with a calm, solutions-focused approach to every interaction.

Office and Administration » Data Entry

Experience: 10+ years

Over 3 years of fast, accurate data entry in a high-volume US financial services environment (Salesforce, Five9), plus 7 years maintaining client and service records at Honda Cars Isabela. Comfortable across CRM systems, spreadsheets, and databases (Google Workspace, Amazon Workspace), with a consistent track record of speed and accuracy under deadline pressure.

Customer Support » Customer Service » Payment Processing

Experience: 2 - 5 years

Over 3 years of hands-on payment processing experience supporting US clients in the financial services industry. At Beyond Finance, I handle a high volume of payment-related cases daily — reviewing account details, identifying discrepancies, and processing resolutions accurately and efficiently using Salesforce and Five9. I’ve directly negotiated with creditors and law firms to resolve complex payment issues, ensuring accuracy in every transaction while maintaining clear, professional communication. My work requires fast, precise data entry and careful attention to account details, cost breakdowns, and payment records — skills that translate directly to processing claims, invoices, or account transactions in any industry. Consistently ranked among the top 20 performers company-wide for resolution quality and efficiency, I bring a reliable, detail-oriented approach to every payment case I handle.

Human Resources » Payroll

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Naguilian, Isabela

Tests Taken: IQ
Score: 89

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

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- Tatiana Davis

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0317
Total Execution Time	0.0332

GET DATA

No GET data exists

MEMORY USAGE

1,621,120 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1158624

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0201 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1158624'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Joy

Virtual Assistant | Admin & Customer Support | Payments Experience | US Client E

Overview

Profile Description

Top Skills

Customer Support

Office and Administration » Data Entry

Customer Support » Customer Service » Payment Processing

Other Skills

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Personal Assistant

Professional Services » Management Services » Inventory Management

Human Resources » Payroll

Customer Support » Email Support

Customer Support » Technical Support

Accounting » Investment Accounting » Strategic Planning

Basic Information