Gianellie

Licensed Engineer | Client Operations & Support Specialist | Healthcare & IAM Ba

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelor's degree

Last Active

August 11th, 2026 (7 days ago)

Member Since

May 21st, 2020

Profile Description

I’m a licensed Electronics Engineer in the Philippines with 5 years of client operations experience in healthcare — managing patient inquiries, insurance processes, and sensitive conversations where accuracy and discretion mattered as much as speed. I currently work in Cybersecurity/Identity Access Management, so I don’t just handle data, I understand how to protect it.

I manage end-to-end client support workflows: email and chat correspondence, appointment and intake coordination, documentation, and CRM/ticketing systems. I also handle social media management and content moderation, including graphic design (pubmats, invitations), post scheduling, and video editing — portfolio linked below.

My engineering background means I approach support work the same way I’d approach a technical process: methodically, with attention to detail, and without cutting corners. I work well with businesses that need someone who can own a process, not just follow a script.

Top Skills

Experience: 1 - 2 years

Active Directory administration as part of my cybersecurity/IAM role at Accenture — user account creation, modification, and de-provisioning, group and permissions management, and troubleshooting access issues. I serve as a point of contact for provisioning work on my team, coordinating AD-related requests alongside SailPoint IdentityIQ.

Other Skills

Experience: 6 months - 1 year

Certified in Google Cloud Security (SOAR/SIEM). My core hands-on IAM experience is with SailPoint IdentityIQ and Active Directory in a cybersecurity role at Accenture — user provisioning, de-provisioning, and access reviews. I apply identity and access security principles across platforms, including Google Cloud, and understand SOAR/SIEM concepts for threat detection and response.

Experience: 6 months - 1 year

I use Azure daily at work to access my virtual desktop environment for cybersecurity/IAM tasks (SailPoint IdentityIQ, Active Directory). Comfortable navigating cloud-based work environments and basic Azure concepts.

Basic Information

Age
36
Gender
Female
Website
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Address
Cabanatuan City, Nueva Ecija
Tests Taken
None
Government ID
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