Current Employment Status:
Hired Full Time on Mar 5, 2025
• Over 12+ years of combined experience in the BPO industry (since 2014) & as a Virtual Assistant, specializing in customer service with additional exposure to sales support.
• Experienced in handling inbound & outbound calls, as well as
• Managed social media accounts for an eCommerce company, supporting engagement & customer interaction
• Since 2019, working as a Remote Virtual Assistant supporting clients in real estate, insurance, & eCommerce industries
*Provided administrative support & general operations assistance
*Delivered customer service across multiple communication channels
*Performed sales support, appointment setting, & lead generation
*Handled data entry & database management tasks
• Served as a Subject Matter Expert (SME) in customer service
*Provided coaching & guidance to tea
*Answered process & workflow-related inquiries
*Conducted quality checks and reviews to ensure compliance with standards and procedures
Experience: 10+ years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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