Kelly

Customer Support QA VA | Shopify | Gorgias | Email & Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $6.03/hour ($1,177.60/month)

Bachelor of Science in Tourism Management

Last Active

August 30th, 2026 (5 days ago)

Member Since

May 18th, 2020

Profile Description

Hi, I’m Kelly, an E-commerce Customer Support & Operations Virtual Assistant with 5+ years of BPO experience in Quality Assurance, Content Moderation, and customer experience operations, plus 3 years of remote experience supporting Shopify-based e-commerce businesses.

My background combines customer support, quality assurance, and e-commerce operations. I have experience supporting online stores by managing customer inquiries, resolving order concerns, maintaining support quality, and assisting with backend tasks to ensure smooth daily operations.

E-COMMERCE CUSTOMER SUPPORT

- Email and chat customer support
- Customer inquiries, complaints, and issue resolution
- Order tracking, shipping updates, refunds, returns, and replacements
- Facebook and Instagram customer messages/comments
- Customer follow-ups and ticket management

SHOPIFY & BACKEND SUPPORT

- Shopify order management
- Product listing creation and updates
- Order reviews and information verification
- Product descriptions, images, pricing, and variants
- Maintaining spreadsheets and operational records

QUALITY ASSURANCE EXPERIENCE

- Audit customer interactions for accuracy, tone, and compliance
- Review support responses based on quality standards
- Provide feedback to improve customer experience
- Identify process improvements and workflow gaps

TOOLS I USE:

- Shopify
- Gorgias
- ReAmaze
- Commslayer
- ParcelPanel
- Zoom
- Asana
- Canva
- ChatGPT
- Claude
- Poky
- Slack
- Whatsapp
- Microsoft Teams
- Gmail
- Google Meet
- Google Sheets
- Google Workspace

WHY WORK WITH ME?

- 5+ years of BPO experience with a strong Quality Assurance background
- 3 years of remote experience supporting e-commerce businesses
- Hands-on experience with Shopify customer support workflows
- Strong attention to detail and accuracy
- Experienced in handling high-volume customer concerns
- Professional written communication skills
- Quick learner who adapts easily to new tools and processes
- Comfortable working independently with minimal supervision

I believe great customer support is not only about answering tickets — it’s about representing your brand, understanding customer needs, and creating positive experiences that build trust and loyalty.

If you’re looking for a reliable e-commerce support partner who can help manage customers while maintaining high-quality standards, I’d love to support your business.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

- Respond to customer inquiries via Gorgias, handling order updates, returns, refunds, and product questions through Shopify. - Monitor and engage with customers through Facebook and Instagram DMs/comments. - Conduct parcel panel and address issue checks to ensure smooth order processing. - Oversee the customer returns process and maintain accurate records on order sheets.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Responsible for reviewing and evaluating the work of content moderators, ensuring that all content being reviewed adheres to the client's guidelines, maintaining accuracy in content moderation decisions, and identifying areas for improvement in the moderation process by monitoring quality standards and conducting regular audits, all while upholding data privacy and compliance regulations.

Marketing » Sales » Order Management

Experience: 2 - 5 years

Other Skills

E-Commerce » Shopify

Experience: 2 - 5 years

- Upload and manage products in Shopify, ensuring correct details, pricing, and images. - Perform weekly invoice checks and maintain product master sheets for accuracy.

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Promptly and accurately responding to customer inquiries (financial credit card account) on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cainta, Rizal

Tests Taken: IQ
Score: 125: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0312
Total Execution Time	0.0326

GET DATA

No GET data exists

MEMORY USAGE

1,613,736 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1139979

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0201 seconds) (Show)

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0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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