I'm a remote professional with experience in
I've worked with eCommerce brands, startups, and service-based businesses?helping them increase engagement, build pipelines, and improve overall customer satisfaction. I?m always eager to learn, grow, and take on new challenges in a collaborative environment.
Experiences:
**
- Responded to customer inquiries via
- Maintained an average response time of under 2 minutes for live chats.
- Managed multiple chat conversations at once while keeping service quality high.
- Used platforms like Gorgias, Zendesk, and Shopify Inbox for ticket management and customer tracking.
- Documented customer issues and coordinated with other departments to resolve concerns quickly.
- Followed up with customers to ensure satisfaction and build strong relationships.
- Maintained brand voice and tone in all communications to provide a consistent experience.
***Lead Generation***
- Researched and identified high-quality leads based on client?s target audience and criteria.
- Built accurate and verified lead lists using tools like LinkedIn Sales Navigator, Apollo, and manual research.
- Conducted LinkedIn outreach to connect and engage with decision-makers in relevant industries.
- Sent personalized messages and follow-ups via LinkedIn and other social channels (e.g., Instagram,
- Collected and organized contact data into spreadsheets or CRMs for campaign use.
- Verified
- Worked closely with clients to refine ICPs (Ideal Customer Profiles) and optimize outreach strategies.
***Lead Research***
- Researched and identified high-quality leads based on client?s target audience and criteria.- Conducted in-depth company research based on specific client criteria to support private equity deal sourcing.
- Qualified and tiered companies using data from Google, LinkedIn, online databases, and industry associations.
- Reviewed company profiles and business models to assess alignment with client investment goals.
- Utilized Excel to maintain and organize structured lists of potential target companies.
- Performed LinkedIn research to analyze company presence, size, and engagement.
- Delivered high-quality company data that helped drive better investment targeting.
- Maintained consistent communication with team leads to ensure data accuracy and project alignment.
- Contributed to refining internal research processes to improve efficiency and output quality.
***E-commerce Specilist (Shopify/Ebay/Poshmark)***
- Product research & sourcing- Listing optimization- Inventory tracking using Google Sheets- Basic order management & customer messaging- Familiarity with eCommerce trends and tools- Crosslisting
***Cold Outreach & Lead Generation***
- Created and optimized LinkedIn profiles and company pages to attract target prospects.
- Built and managed outreach campaigns using tools like LinkedIn Sales Navigator and Expandi.
- Crafted custom connection messages and follow-ups based on the target audience.
- Monitored replies, handled conversations, and booked meetings on behalf of clients.
- Tracked metrics such as response rates and connection acceptance to improve outreach strategies.
- Worked with Business Development teams to refine ideal customer profiles (ICPs).
- Managed outreach data in CRM platforms or spreadsheets to stay organized.
- Helped grow client networks and fill sales pipelines with qualified leads.
***Tools I have used***
Seamless
Rocketreach
Linkedin Sales Navigator
Google Spreadsheet
Microsoft Excel
Gorgias
Zendesk
Shopify
NeverBounce
Zik Analytics
List Perfectly
Everbee
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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