I'm a dedicated and results-driven Virtual Assistant with over 6 years of experience supporting businesses in real estate, finance, sales, and customer service. My expertise includes appointment setting, cold calling, lead generation, CRM management, calendar and
I have experience working with U.S.-based clients and am comfortable handling high-volume outbound calls, qualifying leads, scheduling appointments, and maintaining accurate CRM records. I am proficient with tools such as GoHighLevel (GHL), Podio, Mojo Dialer, RingCentral, Google Workspace, Microsoft Office, and various CRM platforms.
I am highly organized, detail-oriented, and committed to delivering excellent results. I communicate effectively, learn new systems quickly, and take pride in being dependable and proactive. Whether it's generating qualified leads, managing administrative tasks, or providing outstanding customer support, I strive to help businesses save time, increase productivity, and grow.
I am seeking a long-term opportunity where I can contribute my skills, continue learning, and become a valuable member of a growing team.
Experience: 2 - 5 years
While my background is in real estate and sales support, accurate data entry has been part of every role I've held over the past 7+ years. I've maintained CRM records, tracked leads, and logged customer and property data across multiple systems — always with an eye for accuracy, since a single wrong entry can mean a missed follow-up or a lost deal. What this looks like in practice: ✔ Maintained accurate CRM records across Podio, REsimpli, Salesforce, and GoHighLevel — logging leads, seller/property details, and follow-up status ✔ Entered and updated property records for market value and investment analysis (PacHomeBuyers) ✔ Kept detailed, audit-ready records through contract signing and transaction completion (Peachtree Homebuyers LLC) ✔ Logged customer records, billing details, and interaction history for a high-volume account (SITEL – Comcast, AFNI – SiriusXM) ✔ Managed scheduling and calendar data, keeping records updated for team-wide visibility (Four Walls LLC) Tools: Podio, REsimpli, Salesforce, GoHighLevel, Propstream, Google Workspace, Microsoft Office (Excel/Sheets) I'm comfortable with high-volume, detail-heavy data entry — whether that's lead records, property data, or customer accounts — and I understand why clean data matters, since I've relied on it myself to hit call and appointment targets. One thing worth flagging: your resume doesn't list a dedicated "Data Entry" job title — this is data entry as it shows up inside your other roles. If you're posting this for a specific data entry gig, want me to check what platform/niche it's for (real estate data, general admin, e-commerce, etc.) so I can tailor the emphasis?
Experience: 2 - 5 years
7+ years setting appointments in real estate and sales — currently working as an Appointment Setter for a financial advisory client, and previously ran the same process for real estate acquisitions teams. ✔ 100–150 outbound calls/day to qualify leads and book appointments ✔ 10–15 qualified appointments set weekly ✔ 95% appointment confirmation rate — confirmed via call, text, and email to cut no-shows ✔ Managed advisor/client calendars, avoiding scheduling conflicts ✔ CRMs: Podio, REsimpli, Salesforce, GoHighLevel
Experience: 2 - 5 years
7+ years in customer-facing roles across real estate, sales, and billing support. ✔ Handled 80–100 customer interactions daily (AFNI – SiriusXM), resolving inquiries and managing account changes ✔ Managed billing, collections, and dispute resolution for a high-volume account (SITEL – Comcast) ✔ Monitored and responded to customer reviews/messages, maintaining professional communication (Freelance VA) ✔ Consistently met customer satisfaction and call quality KPIs
Experience: 6 months - 1 year
Handled billing and collections for high-volume accounts as a Billing and Collections Specialist (SITEL – Comcast Campaign, 2012–2014), plus billing support in a sales role (AFNI – SiriusXM, 2014–2017). ✔ Handled inbound/outbound calls on billing, payments, and past-due accounts ✔ Negotiated payment arrangements and set up payment plans per company guidelines ✔ Resolved billing disputes by reviewing account details and explaining charges/policies ✔ Processed payments and managed customer billing inquiries and account changes ✔ Met KPIs for collections, call quality, and first-call resolution
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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